FAQ

Netherlands and Belgium: 1 to 3 business days. Same-day dispatch on orders placed before 4 PM (Mon to Fri).

Germany, France and rest of EU: 3 to 5 business days.

UK, Switzerland and Norway: 4 to 7 business days.

Standard EU shipping is €5.95. FREE on orders over €50. Express next-day delivery is €9.95 (NL/BE only).

Across the EU plus UK, Switzerland, Norway and Iceland. For other countries, email us for a quote.

Once your order ships you will get an email with a tracking link. You can also log in to your account and view live status.

Check the tracking link first. If it is more than 2 business days late, email info@petsdy.com with your order number and we will sort it within 24 hours.

Visa, Mastercard, AMEX, Apple Pay, Google Pay, Shop Pay, iDEAL (NL), Bancontact (BE), SOFORT/SEPA (DE), and buy-now-pay-later via Klarna and Afterpay.

Yes. iDEAL is available at checkout for Dutch customers. Bancontact for Belgian customers. SOFORT/SEPA for Germany. All processed instantly.

Paste it in the Discount code box at checkout. New customers: try WELCOME10 for 10 percent off your first order.

30-day no-fuss returns. Items must be unused and in original packaging. Pet food and treats: unopened only. Hygiene items cannot be returned for safety reasons. Email info@petsdy.com with your order number to start a return.

Usually no. But if your pet had a quality concern or allergic reaction, contact us and we will work with you on a refund or replacement. Pet safety always wins.

Email us within 48 hours with your order number and 2 to 3 photos of the damage. We will ship a replacement or full refund. No return needed for damaged items.

Processed within 2 business days of receiving the return. Your bank then needs 3 to 7 business days to credit your card.

Yes, if it has not shipped yet (usually within the first hour). Email info@petsdy.com ASAP with your order number.

Before it ships, yes. Email us within 1 hour of placing the order.

Most items restock within 2 to 3 weeks. Click Notify me when back on the product page for an email alert.

Every collar, harness, bed and outfit has a Size Guide tab on the product page with measurements in cm. Quick tip: beds are pet length plus 20 cm.

Every product is vetted by pet pros. Food and treats meet EU pet food regulations (Regulation (EC) No 767/2009). Toys are CE-marked and tested for non-toxic materials and chew safety.

Electronics (water fountains, feeders, grooming tools): 12-month manufacturer warranty. Cat trees and dog beds: 6-month build warranty. Keep your order confirmation as proof of purchase.

Tap Account in the top right, then Create account. Members earn loyalty points on every order.

On the login page click Forgot password. The reset link arrives within 1 minute (check spam if not).

Puppies (under 1 year): high-protein puppy formulas. Adults: balanced formulas with real meat as the first ingredient. Seniors (7 plus): joint support plus lower calorie. Browse our dog collection.

Real meat or fish as the first ingredient. Wet food once a day helps hydration. Kittens need twice the calories of adults. Browse our cat collection.

Dogs: brush 2 to 3 times a week, bath every 4 to 6 weeks, nails every 3 to 4 weeks. Cats: brush weekly. See our grooming supplies.

Email info@petsdy.com, WhatsApp via our contact page, or Instagram DM @petsdy. Reply within 2 hours, Mon-Fri.

Monday to Friday, 9 AM to 6 PM (CET), with limited weekend cover. Orders process every weekday.

Yes. For groomers, kennels, vets and retailers: email info@petsdy.com with products and quantities. Wholesale quote within 1 business day.

If you find the exact same product cheaper at another EU retailer, email us the link within 7 days of buying. We refund the difference. Excludes flash sales and clearance.

Yes. Digital gift cards from €10 to €250, delivered by email on a date you choose. Browse gift cards.